Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, protect, and share information when you visit our website and purchase downloadable digital products (ebooks and images). We are committed to protecting your privacy and ensuring you have a positive experience on our website.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including but not limited to:

Account Information: Name, email address, and password when you create an account
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Contact Information: Any information you provide when contacting us with inquiries or support requests
Communication Preferences: Information about how you wish to receive communications from us

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your browsing activity:

Log Data: IP address, browser type, operating system, pages visited, time and date of access, and duration of visit
Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar tracking technologies
Device Information: Device type, screen resolution, and language preferences
Usage Information: How you interact with our website, including clicks, downloads, and search queries

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Payment processors and financial institutions
Analytics providers
Marketing partners
Social media platforms (if you link your account)

3. How We Use Your Information

We use the information we collect for the following purposes:

Account Management: Creating and maintaining your account, processing purchases, and managing downloads
Transaction Processing: Processing payments, delivering digital products, and providing order confirmations
Communication: Sending transactional emails, responding to inquiries, and providing customer support
Marketing: Sending newsletters, promotional emails, and marketing communications (with your consent)
Website Improvement: Analyzing website performance, user behavior, and improving functionality
Legal Compliance: Complying with legal obligations and protecting our legal rights
Fraud Prevention: Detecting and preventing fraudulent transactions and unauthorized access
Security: Protecting against malicious, deceptive, or illegal activity
Analytics: Understanding user demographics and behavior to enhance our services

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Union or other jurisdictions with similar privacy laws, we process your personal information based on:

Contractual Necessity: Information needed to fulfill your purchase and provide services
Consent: When you explicitly consent to processing (such as marketing communications)
Legal Obligation: When required by law
Legitimate Interests: When processing serves our legitimate business interests that don't override your rights

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

Essential Cookies: Required for website functionality, account management, and transaction processing
Analytics Cookies: Help us understand user behavior and website performance
Marketing Cookies: Track your activity to deliver targeted advertising and marketing communications
Third-Party Cookies: Placed by third-party service providers for various purposes

5.2 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may impact website functionality and your ability to download products.

6. Third-Party Services

We use third-party service providers to operate our website and conduct business. These may include:

Payment Processors: To securely process payments
Hosting Providers: To host and maintain our website
Analytics Services: To track website performance and user behavior
Email Providers: To send communications and marketing messages
Customer Support Tools: To manage customer inquiries and support

These third parties have access to information necessary to perform their functions but are contractually obligated to use your information only for that purpose and to maintain its confidentiality.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL encryption for transmitting sensitive data
Secure payment processing through PCI-compliant payment processors
Access controls and password protection
Regular security audits and monitoring
Secure data storage and backup systems

However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You use our website and services at your own risk.

8. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal and regulatory obligations
Resolve disputes and enforce our agreements

When information is no longer needed, we will delete or anonymize it securely. Account information may be retained for a period of time after account closure for legal and business purposes.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a portable format.

9.2 Correction

You have the right to request correction of inaccurate or incomplete information.

9.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions.

9.4 Opt-Out

You have the right to opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

9.5 Withdrawal of Consent

If we process your information based on consent, you have the right to withdraw that consent at any time.

9.6 Data Protection Rights (GDPR)

If you are in the European Union, you have additional rights including the right to restrict processing and object to processing.

To exercise any of these rights, contact us using the information provided in Section 15.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 13 (or the minimum age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other countries. By using our website, you consent to such transfer, storage, and processing. We will take appropriate measures to protect your information in accordance with this Privacy Policy.

12. Links to Third-Party Websites

Our website may contain links to third-party websites and services. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act:

Right to know what personal information is collected, used, and shared
Right to delete personal information collected from you
Right to opt-out of the sale or sharing of personal information
Right to non-discrimination for exercising your rights

To submit a request, contact us using the information in Section 15. We will respond within 45 days.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes are effective immediately upon posting to the website. Your continued use of our website and services following any modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically for any changes.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us at:

Email: bill@surrealminiaturephotography.com

Website: surrealminiaturephotography.com

We will respond to your inquiry within [30 days] of receipt.